The Challenge
Modernize and streamline HR and
payroll operations to drive efficiency, cut costs, and
ensure compliance.
As the world’s largest logistics and shipping company, MSC needed to overhaul its outdated HR infrastructure in Mexico to better support its growing workforce. The goal was clear: reduce administrative burden, digitize manual processes, and empower employees with greater transparency. Their challenges included:
Outdated, error-prone systems
MSC relied on a rudimentary, spreadsheet-style system plagued by instability and frequent service disruptions. These recurring issues caused delays, errors, and rework— ultimately hampering productivity.
Limited HR capabilities
Without robust HR tools, generating reports, gaining insights, and managing employee data was time-consuming and inefficient. The lack of automation made strategic HR functions nearly impossible.
Fragmented incident tracking
The existing system could only monitor attendance and vacation time, leaving critical gaps in incident tracking. Pre-payroll processes were heavily manual, requiring time-intensive searches and increasing the risk of payroll inaccuracies.
Shift and attendance management
MSC faced a massive operational burden every pay cycle, manually reviewing 7,600attendance records for pre-payroll processing. Without an integrated, digital system,this process was highly time-consuming and vulnerable to human error. The lack ofautomation not only slowed down operations but also compromised payroll accuracyand team productivity.
The Solution
Implementing a scalable, easy-to-use platform
purpose-built for Mexico’s HR and payroll needs
MSC turned to Worky, a modern HR platform tailored for the Mexican market, to digitize and streamline their HR operations. With Worky, MSC significantly reduced manual tasks, eliminated costly errors, and accelerated decision-making through real-time access to critical data. Key improvements included:
Streamlined requests and incident management
Worky simplified how incidents are recorded, approved, and tracked — enabling faster, more dynamic workflows and reducing administrative friction.
Reliable payroll processing with zero penalty guarantee
With Worky Payroll, MSC now benefits from automated, error-free calculations and full compliance assurance — bringing peace of mind and operational confidence.
Smarter time management
Worky’s configurable Time Clock tool gave MSC the flexibility and control to accurately manage shifts, track attendance, and maintain full visibility into workforce hours.
The Impact
Radical efficiency gains and a more connected, engaged workforce
By implementing Worky, MSC didn’t just streamline payroll — they transformed their HR operations and elevated the employee experience across the board.
Agile, accurate payroll in record time
Real-time updates to incidents and attendance now allow MSC to generate pre-payroll in just two hours — a dramatic improvement from the previous three-day process. This leap in efficiency has freed up valuable time and resources, allowing the team to focus on strategic initiatives.
Stronger culture, deeper engagement
With greater visibility into the organization — like access to the employee directory, birthdays, and internal updates — employees feel more connected and valued. Worky has helped foster a stronger sense of community, boosted internal communication, and reinforced organizational commitment.
